Frequently Asked Questions

Each year, the North Castle water department sends out an annual water quality report for each district. Information on your water source is available in the report. View the most recent Annual Water Quality Reports.

We do not add fluoride to our water, however, there is a trace of fluoride in the District's source water.

Statistically, it is estimated that one person would use approximately 100 gallons per day. However every household has different water consumption habits. Irrigation is not included in this figure.

There is a leak indicator on the face of your water meter. This red dial should not be moving if all the water is off in the house. However, if the dial is spinning, look for the source. Typically, it is a leaky faucet, running toilet, a broken sprinkler head or there is a leak in the irrigation line.

Homeowners can also keep track of their daily/weekly/monthly water consumption by recording the readings found on the top of the meter head. Simply subtract the numbers to track how many gallons are being consumed during a particular time period.

If your meter is not located in the house because you have a meter pit near your street shut off, due to lack of access, please call the water department at 914-273-1882, to assist in monitoring for a leak.

We add chlorine to the finished water as a disinfectant, as required by New York State Department of Health. Concentration of chlorine vary throughout the different service areas of the districts in Town depending on location, water temperature, and seasonal variations.

We send bills out quarterly; March 1st, June 1st, September 1st, and December 1st.

The meters are read one month prior to the billing to allow for processing.

Generally not, the meter only advances when water is pushed through it. Although a misread is possible, If you have a question about your reading, call the Water Department at 914-273-1882 and we will reread the meter, and advise you of our findings.

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There can be several reasons for this. Frequently, low pressure throughout the house may be an indication that the pressure regulator is malfunctioning or needs replacing. Often times if installed, a house filter may become clogged or a water softener may not be functioning correctly. If pressure is low in one particular sink, chances are that water saver or strainer located in the faucet, is clogged with sediment. On a larger scale, there could be a water main break within your service area or fire department activity.

Discoloration of water can result from many reasons: Red or rust color could result from a water main break, an open fire hydrant in your neighborhood, or a change of flow direction within the distribution system causing sediment to slough off. This can also occur in Internal plumbing and fixtures. Milky water could be the result of additional air within the water system from a water main break or other system shut down.